General Terms of Service
For Snow Removal Terms of Service Click Here
Duration of Service
Our services are recurring and automatically renew each season. Clients will receive a renewal notification by email before services resume. Either party may cancel service at any time with prior notice.
Payment Terms
Pay-As-You-Go: Clients receive invoices via email on or about the last day of the month. The payment method on file will be debited automatically.
Prepay: Discounts apply to specific services when paid in full for the season. Prepaid programs are non-refundable and exempt from fuel surcharges.
Deposits: Refundable unless stated otherwise in the proposal.
All invoices are due upon receipt.
Insurance
Good Guys carries Workers’ Compensation, liability insurance, commercial auto coverage, and a commercial umbrella policy. Proof of insurance is available upon request.
Release of Liability
Clients agree to keep people, pets, and personal property clear of service areas and release Good Guys from liability for any resulting damages. Clients also agree to indemnify, defend, and hold harmless Good Guys, including its owners, employees, subcontractors, agents, and suppliers, from any claims or damages.
Good Guys is not responsible for damage or defects caused by erosion, frost heave, salt use, extreme weather conditions, Acts of God, hidden conditions, herbicide exposure, client negligence, pest damage (including but not limited to insects, fungus, rodents, and deer), or other unforeseen variables.
Additionally, Good Guys retains the rights to any photographs taken of serviced properties.
Hidden Conditions
Good Guys is not responsible for property damage resulting from hidden conditions such as: items under tall grass or overgrown bushes, sprinkler heads, irrigation lines, landscape lighting, pet fences, drains, utility cables, A/C lines, and water mains, waterlogged areas or other unseen hazards.
Mediation Clause
Clients agree to pursue mediation before legal action. Mediation costs will be shared equally. If legal action is necessary, BOTH PARTIES AGREE TO A BENCH TRIAL AND WAIVE THEIR RIGHTS TO A TRIAL BY JURY.
Property Ownership
Clients confirm they own the service area property. If legal action arises due to services performed on non-owned property, the client assumes full responsibility, including but not limited to court and attorney fees.
Product Warranty
We source high-quality parts and landscaping materials, including mulch, topsoil, stone, and other similar products, from trusted local suppliers. However, transporting landscaping materials carries an inherent risk of spreading disease, weeds, mold, fungus, and other natural elements. Therefore, we do not provide any warranty on landscape materials or other products we install.
Performance Standards
Good Guys is committed to providing professional and timely services; however, we are not liable for delays or missed visits due to inclement weather (including droughts and excessive rain), labor and equipment shortages, or other factors beyond our control. Service timing is at Good Guys’ discretion and may vary annually based on seasonal conditions.
Workmanship Concerns & Property Damage: Clients must report workmanship concerns within 72 hours and property damage within 14 days. Unauthorized third-party repairs will not be reimbursed and will void liability claims.
Weeding: Due to unseen root systems, invasive plants, and weed infestations, we cannot guarantee the effectiveness of weeding efforts. New weeds may sprout overnight, potentially creating a perception of poor performance.
Lawn Treatments: Resolving infectious landscape issues (weeds, pests, systemic conditions, etc.) and improving soil health may require multiple applications or ongoing treatments to achieve and maintain desired results.
Weed-Free Guarantee
This guarantee applies only to our 7-Application Program. We will treat visible weeds at no charge, following product label instructions. The sole remedy under this guarantee is the treatment of visible weeds using the products we offer, applied in accordance with their product label. No additional or alternative products will be provided.
Client Responsibilities
Clients are responsible for all service charges. If legal action is required to enforce terms, clients may be liable for associated costs. Disputes requiring Good Guys’ legal involvement will be billed at $150 per hour plus attorney and legal fees.
Acceptance
By using our services, clients accept these Terms of Service as a legally binding agreement, joint and severally liable among all parties. If any provision is deemed invalid, all other provisions remain enforceable. This agreement supersedes prior verbal, written, or assumed agreements.
Fee Schedule
Fuel Surcharge
When the price of unleaded regular fuel exceeds $3.00 per gallon a fuel surcharge applies. Prepaid services are exempt.
Price Per Gal Fuel Surcharge
$3.00 – $3.50 5%
$3.50 – $4.00 6%
$4.00 – $4.50 7%
$4.50 – $5.00 8%
$5.00 – $5.50 9%
$5.50 – $6.00 10%
Every $0.50 after +1%
Overgrown Turfgrass
Grass Height 6-8” 1.50 x Price Per Visit
Grass Height 8-10” 2.00 x Price Per Visit
Grass Height 10-12” 2.50 x Price Per Visit
Grass Height 12+” TBD
Overgrown Lawn Edging
Edging overgrown sidewalk 1-2″ 3 x Edging Rate
Edging overgrown sidewalk 2-4″ 4 x Edging Rate
Edging overgrown sidewalk 4-6″ 5 x Edging Rate
Edging overgrown sidewalk 6″+ TBD
City of Ann Arbor Electric Blower Fee
$96/year, charged annually on May 31 from 2024 to 2028. This fee applies to lawn service clients residing in the City of Ann Arbor. More details can be found here.
Other
Late Fee Greater of $15 or 12% APR Payment not received by next billing date (monthly)
NSF Fee $45 Payment returned as Non-Sufficient Funds
We strive to make your experience with Good Guys a positive one.
If you have any suggestions for improvement, we welcome your feedback.
Thank you for the opportunity to serve you!